Networking CCC ’ s Research Agenda for a Better Internet

I t’s n o sE CrE t that computers and the Internet have changed society in ways that weren’t imaginable only a quarter-century ago. The ability to connect with other people all over the globe, read about events as they unfold, shop online, and manage information has profoundly changed the landscape— and mind-set—of modern society. More than three-quarters of households in the U.S. have computers, and the numbers are exploding all over the world. Today, it’s difficult to imagine a world without computers. And while the so-called digital divide remains— the gulf between the affluent and poor in terms of computer accessibility—researchers are discovering that another important barrier exists. “Many older people face formidable challenges when it comes to using computers,” says Vicki Hanson, manager for the accessibility research group at IBM. “They are different from other segments of the population in terms of both cognitive and physical capabilities.” The challenges of dealing with an aging world population haven’t been lost on researchers, psychologists, and technology designers. Although computer and software manufacturers have made some strides in building easier-to-use systems—including specialized Web browsers, ergonomic mice and keyboards, and accessibility functions such as the ability to zoom and magnify text and graphics—there is still a long way to go to provide a computing environment that’s ideal for older individuals. “Technology creates a lot of potential in terms of enhancing the quality of life, independence, and well-being of older adults,” observes Sara J. Czaja, professor of psychiatry and behavioral sciences and director of the center on research and education for aging and technology at the University of Miami. “It opens up work and personal opportunities and allows older adults to stay socially connected. But this group has different needs and they’re too often overlooked.”